Raz Mobility

Raz Simplified Memory Mobile Phone

$369.00 USD

An easy-to-use cell phone designed for older adults and their caregivers seeking simplicity.

Recommended for:

Early Stage

Mid-Stage

Late Stage

Product Details

Raz is a one-touch dialing phone designed for people living with dementia. While it offers the benefits of a smart phone, Raz maximizes accessibility with its streamlined design. The phone's single interface screen has only four main components: contacts' pictures and names, an emergency service call button, the time and battery status. To make a call, simply tap the desired contact's photo! In addition to voice calls, the RAZ Memory Cell Phone can receive video calls.

The Raz App enables caregivers to configure contacts and manage their loved one's phone remotely: limit calls, monitor battery & signal strength, track location and more.

  • The Raz Phone is suitable for individuals living with mid-to-late stage dementia, as well as adults looking for a user-friendly cell phone to connect with loved ones.
  • The Raz Phone is suitable for caregivers wanting to communicate easily with their loved ones and track their location if they get lost.

Navigating the array of phone options and tracking device technologies can be quite a challenge. This task becomes even more daunting when seeking a cell phone that provides a streamlined and simplified user experience. The Raz is versatile while remaining user-friendly, thanks to its limited user functionalities and remote managing capabilities for caregivers. It supports easy communication with family members. The Raz memory phone is a great product that supports connection and independence while also keeping safety in mind.

• Standard Return Policy

• 30-day returns & exchanges

• Perfect condition with original packaging

For our detailed return policy, go to Support > Returns in the main menu.

Cell phone type:MOTO G PLAY (2024)
Operating System: Android 13 (upgradable to Android 14)
Processor: Qualcomm Snapdragon 680 4G
Memory (RAM): 4GB RAM
Internal storage: 64GB (expandable up to 1TB via microSD)
Battery size: 5,000 mAh
Display: 6.5" (90Hz refresh rate)
Resolution: 720 x 1600
Dimensions: 6.45 x 2.95 x 0.33 in | 16.38 x 7.49 x 0.83 cm
Weight: 0.41 lb | 185 g
Ports: USB Type-C 2.0
Carrier support: Unlocked and compatible with all major wireless providers
SIM card: Nano-SIM
FCC ID: IHDT56AN4
Included: Smartphone, USB Type-C cable, SIM tool, user guides (Note: wall charger is sold separately by default)

  • Ability to make and receive voice calls, as well as receive video calls.

From the Caregiver App:

  • Create and edit up to 30 contacts.
  • Send reminders.
  • Limit incoming calls to a list of trusted contacts to avoid unwanted calls.
  • Set up hours during which the user cannot place calls.
  • Check call history.
  • Check phone location information using GPS tracker.
  • Receive and send low battery alerts by text message when the phone’s battery is below a specified level.
  • Enable the audio announcement "phone charging" to indicate when the phone is charging.
  • Disable the power button to ensure that the phone stays on.
  • Set up auto-answer so that incoming calls are answered automatically.
  • Program the audio pronunciation of the caller's name for incoming calls.
  • Select a special larger display and customize the color of contacts for visually impaired users or people with tremors.

FAQs

The phone is unlocked and compatible with all phone providers. You will need a Nano-SIM card and a data plan.

Yes. There is a primary caregiver who can allow up to three additional secondary caregivers who will be able to manage the Raz cell phone. Secondary caregivers have the same level of control over the phone as the primary caregiver, except that only the primary caregiver can add or delete secondary caregivers.

No. The phone is designed to be as simple-to-use as possible and doesn't include these features. Instead of sending text messages, you can send reminders that will appear as sticky notes on the phone, with the option to also create audio reminders from the online portal and app.

Yes. By going to the “GPS Location” button on the online portal or the app, you can track the location of the phone.

Yes. The phone allows up to 30 contacts, but the default is 6. Having 6 contacts or less will ensure there is only a single screen on the phone so the end user doesn't have to scroll through multiple screens.

  • 5 stars: 19 (58%)
  • 4 stars: 8 (24%)
  • 3 stars: 4 (12%)
  • 2 stars: 0 (0%)
  • 1 star: 2 (6%)
S
Sophie Cloutier

Satisfaite
mais j'aimerais retiré le 911
et mettre des horaires différentes pour les heures quiet pour chaque contact

S
Susie Simmons

I LOVE the caregiver app so I can manage my Mom's phone from afar while she is in Long Term Care. The large "HANG UP" button that is always largely displayed prominently on the screen during our calls is completely unnecessary, distracting and cuts our calls short. There is no need for her to hang up any of the calls. The person on the other end of the line can hang up. My mom is constantly asking why it says "Hang Up." She says she's not going to hand up and then she does. I called to ask to get it removed, but they said it can't be. Please adjust the programming of the user interface.

K
Kathleen

Overall it’s not a bad phone but did have a few issues.
1. The reminders would work for couple of times and then would stop even though it was set to remind daily. I had to keep deleting the reminders and then re-entering the reminders. That was very frustrating as I live in another province and would have to call my parents to see if they got the reminders.

2. I had set up a telephone number for the taxi and it worked great until the taxi company changed their number to add an extension. This really confused them as they kept pressing 2 (the second caller on their phone aka me). With being almost blind and not too cognizant they had trouble with accessing the number pad.

3. We bought the charging station. They don’t like it because the light at the bottom that shows if it’s charging is very hard to see.

A
Anonymous

This phone is a lifesaver for my husband with Alzheimer’s. Very easy for him to use, and a breeze for me to manage from the app.

M
Michael

This phone has been a game changer for us. My mother was finding an iphone impossible to use and because of that, we had difficulty reaching her. This has empowered her to feel more independent. I am so grateful for this device.

J
Jacques

Volume is at maximum but my father struggles to hear the calls unless he is in a quiet room.

R
Rémi

Parfait pour un parent vieillissant, tres simple a utiliser et paramétrer. Je recommande.

K
Kim D

Mom has dementia and is in assisted living. She couldn't manage her iPhone anymore. This is simple for her to use. I like that I can control incoming calls to prevent scanners. Love the video feature so I can put eyes on her the days I don't go in. I need to remind her to charge it when battery is running lower so its a great feature I can keep an eye on it. Any questions I had were promptly answered when I contacted the customer assist service. Would highly recommend for persons with cognitive issues.

A
Anonymous

Our loved one is starting to have difficulties with her smart phone however the lack of an alarm clock, pictures, or ability to play solitaire were deal breakers. Would love to see a version that could have more features for those in mid-stage that are falling prey to scams and struggling to use their phone but not ready to give up everything.

I
Isabelle Bélanger

Très solide!. Ma mere tremble et elle e happe souvent son téléphone. Elle l'a depuis 2 mois et son téléphone est très bien protégé !

D
Daniel

Simple d`utilisation pour les personnes en perte de fonction cognitive, mais en anglais seulement. Commentaire: j`aurais aimé que lorsque la personne recoit les appels, elle n`aurais qu`a appuyer sur la photo de la personne qui appel pour répondre et non pas sur le rectangle vert au bas de l`écran. J`aurais aussi éliminer le rectangle rouge pour raccrocher au moment de recevoir les appels. Car souvent lorsqu`elle recoit les appels elle appui sur la photo pour répondre et évidemment cela ne fonctionne pas ou elle appui sur le rectangle rouge et elle nous raccroche au lieu de nous répondre.
Je sais que je peux programmer le téléphone pour qu`il réponde seul après 2 coups de sonneries.

E
Elizabeth

this phone was a godsend. We tried an app for her android but she craftily found a way around that (dementia is a confusing illness). This phone solved everything. For those considering this phone for their loved one, it allows you to shut off the keyboard so that they are only able to call those who are programmed into the phone. This has been great for preventing random calls to strangers. It also allows us to program reminders for her to take medications. The 911 feature contacts us whenever she calls 911 (thankfully not due to an emergency so faR).

The only drawbacks is that the phone has a camera but the program does not alow for use of it. Additionally, as we had to turn off the keyboard, she is unable to get voice mails as her service requires her to input numbers in order to hear messages.

L
Luc

The Raz memory phone is fantastic phone for our senior family member with dementia. The simplicity makes our it easier for our senior member to use. The caregiver app allows us to customize and monitor the welling or our family member. Perhaps if the phone was capable of few simple apps to help stimulate the senior, that would be ok.

C
Carmen

J'ai été vraiment contente de ce téléphone car il est très simple d'utilisation pour ma mère qui est Alzheimer avec difficultés visuelles et difficultés de préhension. La seul bémol, est que l'écran est trop sensible. On effleure à peine et c'est immédiatement activé.

L
Lucette T.

Super bien , facile pour la personne à qui il appartient , rendement no 1

B
Bonnylou Brisbois

Works great for my dad with cognitive decline. However I wish that with auto answer on, the phone is always on speakerphone. Wishing that there was a way to turn speakerphone off after it’s answered.

A
Anne B

Nous aimerions que le son puisse être plus fort pour les personnes qui n’entendent pas bien.
Nous avons dû appeler Raz pour faire fonctionner certains paramètres. Ils ont réglé les problèmes.
Utile si les messages textes envoyés au numéro de la personne âgée soient envoyés au responsable des paramètres.
Une autre option serait la possibilité d’enlever les mots Hang Up en bas de l’écran. La personne âgée pensé que c’est une commande.
En général, bon téléphone. Sommes satisfaits.

A
Anonyme

Phone is easy to set up and works well. Battery life is limited though. Cannot leave off charger for more than a day.

J
Josée L.

For someone just starting out with Alzheimer's disease, this cell phone is perfect. I'd also recommend it to someone who just needs a cell phone and has never had one. Even though the version is only in English, this cell phone is very easy to use. Both for the user and the programmer. I also bought all the accessories that are sold for this cell phone, which are also very easy to use.
The usage fees are the same as any other cell phone.

I highly recommend it.

C
Carola Koitz

Phone is hard to handle for people with dementia. Video call often doesnt have audio.
Wouldn't buy it again

M
Maryse C.

Well thought-out phone but needs improvement. Battery life is not long enough. It also needs to be able to speak French, especially when announcing incoming calls.

A
Anonyme

Our mother, who is cognitively impaired, has regained her freedom with this phone. She can contact us whenever she wants. The device is top quality, and my sister and I love the ability to adjust the settings to suit the situation. We just love it!

H
Hélène

My father, who couldn't read and had no aptitude for new technology, found himself isolated to call for help when he ran out of electricity, since he no longer had a landline. Unable to use an ordinary cell phone, no matter how simple, the RAZ Phone is simple. Even though it's in English, my father still understands the red or green principle RED (NO) GREEN (YES) He doesn't have to push 15 buttons to open it. As soon as he takes the phone in his hand, the keypad eliminates itself and is available, all he has to do is press on the photo of the person he wants to talk to, and confirm by pressing on the green button to confirm .....reassuring for him and for us .and I control the entries .I've blocked all entrances other than those of people he knows, so there's no risk of scamming .TRULY PEACE OF MIND for him and for us .

M
Manon

Of course, there's an adjustment period, but this phone is simplified for people with Alzheimer's and very well designed for caregivers.

C
Caroline B.

Works very well. However the volume is not loud enough

G
Gina Foster

I only used your phone for a few days as my father subsequently passed away. I really liked how simple it was to use and the low price. The only drawbacks for me were that you couldn't lock the home screen; it was easy to make a call by mistake just by holding the phone in your hand. Also, in Canada, I don't think it's possible to lock 911 at the moment. I think my father would probably have made a call by mistake if he'd been able to use it before he left, but it's a really nice product!

D
Danielle Bigonesse

Ideal, easy-to-use phone. Simply press the face of the person you want to reach. Another very practical advantage is that when a call is received, the cell phone opens the call so the person doesn't have to push a button to open the conversation.
Small points to improve:
1- be able to open the phone after, say, 4 rings instead of two
2- even at maximum volume, the incoming sound is not loud enough for a person with hearing difficulties.

In conclusion, this telephone is an indispensable tool for a person with cognitive difficulties, as it provides security and enables us to reach each other at all times.

L
Lisa

Getting it at an early stage so dad gets use to this phone now before he really needs it. I wish phone messages were an option. The reminders are of no use because they disappear quickly. I want reminders to stay on phone till user clears it. It is a great phone and the simplicity is fantastic. I want my dad to be use to the phone in the hopes that as his functions decrease, he will be able to use the phone comfortably. For this reason, more options should be available to customize for the early stage person.

G
Glenn

Great phone! Recommend it for everyone who needs a little care.

L
Lyne

This phone is indispensable for people with cognitive or visual loss.
Our mother feels much more independent and secure even with her visual impairment. She uses it with ease and pride.