Not all our products will be a perfect match for you or your loved one. Everyone’s needs are different! If you’re looking to return or exchange your items, we are here to help!
You have 30 days to return most products*
*Exceptions apply, please see below.
You can choose to exchange the item or receive a refund to be applied to your original payment method.
→ If you opt for an exchange, no restocking fee will be applied. Please note that we will only ship the replacement product once we receive your return.
→ A 5 % restocking fee will be deducted if you choose to be refunded. Please note, you must cover the shipping cost of your return.
Please note, when returning your products for an exchange or a refund, both the product and the original packaging must be in perfect condition.
Care, safety items, and books are FINAL SALE.
Please note that fabric and plush care items (Hug, Manimo, sensory cushions), books, activity books (in electronic and paper format), aprons, pashminas, and fire detectors are not eligible for exchange or refund.
Items that can only be returned if UNOPENED.
The following items can only be returned if the product is factory sealed in its original packaging: Robotic pets (Joy for All pets) motion and door detectors, pill dispensers and crushers, and dishware (EatWell, Dignity).
Please note that no exceptions to this return policy will be made due to hygiene and safety reasons.