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Refund Policy

Not all our products will be a perfect match for you or your loved one. Everyone’s needs are different! If you’re looking to return or exchange your items, we are here to help!

You have 30 days to return most products*

*Exceptions apply, please see below.

 

You can choose to exchange the item or receive a refund to be applied to your original payment method.

→ If you opt for an exchange, no restocking fee will be applied. Please note that we will only ship the replacement product once we receive your return.

→ A 5 % restocking fee will be deducted if you choose to be refunded. Please note, you must cover the shipping cost of your return.

 

Please note, when returning your products for an exchange or a refund, both the product and the original packaging must be in perfect condition.

  • Care, safety items, and books are FINAL SALE.

    Please note that fabric and plush care items (Hug, Manimo, sensory cushions), books, activity books (in electronic and paper format), aprons, pashminas, and fire detectors are not eligible for exchange or refund.

  • Items that can only be returned if UNOPENED.

    The following items can only be returned if the product is factory sealed in its original packaging: Robotic pets (Joy for All pets) motion and door detectors, pill dispensers and crushers, and dishware (EatWell, Dignity).

 

To initiate a return or an exchange:

  1. Make sure your items meet all our return conditions :
    • In perfect resell condition
    • Packaged in its original packaging
    • All accessories and instruction that came with the item
  2. Contact our customer care team (link to contact page) to request a return approval.
  3. Your return needs to be sent within a given time frame. Most products must be sent back to us within 30 days. Once we authorize your return, we will confirm the exact timeframe and full procedure for sending your item back to us.

Please note that if your items do not comply with our return conditions, we cannot approve your return for an exchange or a refund. You may choose to have your item returned to you at your own expense, or it will be donated to a non-profit organization.

Defective Products & Warranties

Defective products will be replaced, not refunded.*

If the warranty information is not stated in the item description, please contact us to clarify the warranty coverage and how to proceed.

*Items received damaged/defective

You have 7 days from the delivery date of your order to report any damage, defects (including those that occurred during delivery) or any missing parts/accessories. Please contact us within 7 days of delivery for us to rectify the situation.

Claims for items damaged or made defective during delivery cannot be processed for orders delivered more than 7 days ago.

 

Please note that no exceptions to this return policy will be made due to hygiene and safety reasons.

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