Returns

Return policy

The Eugeria team carefully selects each product. However, everyone's needs are different. If you'd like to return or exchange your items, we're here to help!

Initiate a return

Step 1 — Check if your item is eligible

Final Sale — Not eligible for return or exchange

The following items cannot be returned or exchanged under any circumstances:

Books and activity books
Tableware and protective scarves
Blue Hug Shower Garments
Manimo brand products
HUG Comforting Companions
Newborn dolls and Twiddle
Accessible Art brand products
Fireavert brand products
Pill dispensers (except the Idem Connected Pill Dispenser — see 60-day policy below)
Door alarms and movement detectors
RAZ Wireless Chargers
Gift cards

Due to hygiene and safety reasons, no exceptions can be made to this policy.

Products eligible for a return — Timeframes at a glance

	Return window	Condition required
Standard Return Policy	30 days from delivery	Perfect condition, original packaging

Products under a Spcial Return Policy	Return window	Condition required
Idem Calendar Clock	60 days from delivery	Perfect condition, original packaging + all accessories
Idem Connected Pill Dispenser	60 days from delivery	Perfect condition, original packaging + all accessories
Fiora sensory products (Cuddle Ball, Weighted Blanket, and Lap Pad)	30 days from delivery	Unopened, factory sealed
Joy For All pet companions	30 days from delivery	Unopened, factory sealed
Adaptive clothing	30 days from delivery	Unworn, unwashed, undamaged, original tags attached

Step 2 — Understand your options

Exchange

No restocking fee
No shipping fees (for the return of the items and the expedition of the new one)
You have two options:
Option 1: We ship your replacement once we receive and inspect your return
Option 2: You buy the product again, and we refund the returned item once we receive it.

Refund

Refunded to your original payment method
A minimum of 5% restocking fee is deducted from your total (according to the conditions of the item)
Return shipping costs are the customer's responsibility
Shipping costs are not refundable

Step 3 — Initiate a return

Return checklist
Before starting your return, make sure your item meets all of the following:

❑ Returned within the correct timeframe (see table above)

❑ In perfect, resaleable condition

❑ In its original packaging

❑ All accessories and instructions included

❑ Specific condition requirements met (if applicable — see table above)

If your item does not meet these conditions, we cannot approve your return. You maaya choose to have the item sent back to you at your own expense, or it will be donated to a non-profit organization.

To initiate a return or an exchange:

Confirm your item is eligible and meets the return conditions above.
Log in to our Returns Portal (it is very important to click this link and not the one corresponding to orders placed after June 10, 2026) with the email address you used when you made your purchase.
Your return needs to be sent within a given time frame. Most products must be sent back to us within 30 days. Once we authorize your return, we will confirm the exact timeframe and full procedure for sending your item back to us. Please note that if your items do not comply with our return conditions, we cannot approve your return for an exchange or a refund. You may choose to have your item returned to you at your own expense, or it will be donated to a non-profit organization.

Confirm your item is eligible and meets the return conditions above.
Log in to our Returns Portal (it is very important to click this link and not the one corresponding to orders placed before June 10, 2026) with the email address you used when you made your purchase.
Your return needs to be sent within a given time frame. Most products must be sent back to us within 30 days. Once we authorize your return, we will confirm the exact timeframe and full procedure for sending your item back to us. Please note that if your items do not comply with our return conditions, we cannot approve your return for an exchange or a refund. You may choose to have your item returned to you at your own expense, or it will be donated to a non-profit organization.

Defective items and warranty

Received a damaged or incomplete order?

You have 7 days from your delivery date to report any damage, defects, or missing parts — including damage that occurred during transit.

Please contact us right away within this window so we can make it right. Claims reported after 7 days cannot be processed.

Due to hygiene and safety reasons, no exceptions can be made.

1-Year Warranty

Most products include a standard 1-year warranty starting from your delivery date. This covers manufacturing defects and functional issues.

It does not cover:

Accidental damage
Improper use
Normal wear and tear

What to expect:

Defective products will be replaced, not refunded
To initiate a claim, we'll need proof of the defect (a photo, video, or the returned item for inspection)
If your product description doesn't include specific warranty details, contact us and we'll clarify
If a replacement is issued, the warranty does not restart — it remains valid until the expiration date of your original purchase
Items won't be replaced more than 3 times.

Please note that if your items do not comply with our return conditions, we cannot approve your return for an exchange or a refund. You may choose to have your item returned to you at your own expense, or it will be donated to a non-profit organization.

Products