Return policy

The Eugeria team carefully selects each product. However, everyone's needs are different. If you'd like to return or exchange your items, we're here to help!

Initiate a return

Step 1 — Check if your item is eligible

Final Sale — Not eligible for return or exchange

The following items cannot be returned or exchanged under any circumstances:

  • Books and activity books
  • Tableware and protective scarves
  • Blue Hug Shower Garments
  • Manimo brand products
  • HUG Comforting Companions
  • Newborn dolls and Twiddle
  • Accessible Art brand products
  • Fireavert brand products
  • Pill dispensers (except the Idem Connected Pill Dispenser — see 60-day policy below)
  • Door alarms and movement detectors
  • RAZ Wireless Chargers
  • Gift cards

Due to hygiene and safety reasons, no exceptions can be made to this policy.

Products eligible for a return — Timeframes at a glance
Return window Condition required
Standard Return Policy 30 days from delivery Perfect condition, original packaging

Products under a Spcial Return Policy Return window Condition required
Idem Calendar Clock 60 days from delivery Perfect condition, original packaging + all accessories
Idem Connected Pill Dispenser 60 days from delivery Perfect condition, original packaging + all accessories
Fiora sensory products (Cuddle Ball, Weighted Blanket, and Lap Pad) 30 days from delivery Unopened, factory sealed
Joy For All pet companions 30 days from delivery Unopened, factory sealed
Adaptive clothing 30 days from delivery Unworn, unwashed, undamaged, original tags attached

Step 2 — Understand your options

Exchange
  • No restocking fee
  • No shipping fees (for the return of the items and the expedition of the new one)
  • You have two options:
    Option 1: We ship your replacement once we receive and inspect your return
    Option 2: You buy the product again, and we refund the returned item once we receive it.
Refund
  • Refunded to your original payment method
  • A minimum of 5% restocking fee is deducted from your total (according to the conditions of the item)
  • Return shipping costs are the customer's responsibility
  • Shipping costs are not refundable

Step 3 — Initiate a return

Return checklist
Before starting your return, make sure your item meets all of the following:

❑ Returned within the correct timeframe (see table above)

❑ In perfect, resaleable condition

❑ In its original packaging

❑ All accessories and instructions included

❑ Specific condition requirements met (if applicable — see table above)

If your item does not meet these conditions, we cannot approve your return. You maaya choose to have the item sent back to you at your own expense, or it will be donated to a non-profit organization.

To initiate a return or an exchange:

  1. Confirm your item is eligible and meets the return conditions above.
  2. Log in to our Returns Portal with the email address you used when you made your purchase.
  3. Your return needs to be sent within a given time frame. Most products must be sent back to us within 30 days. Once we authorize your return, we will confirm the exact timeframe and full procedure for sending your item back to us.

Defective items and warranty

Received a damaged or incomplete order?

You have 7 days from your delivery date to report any damage, defects, or missing parts — including damage that occurred during transit.

Please contact us right away within this window so we can make it right. Claims reported after 7 days cannot be processed.

Due to hygiene and safety reasons, no exceptions can be made.

1-Year Warranty

Most products include a standard 1-year warranty starting from your delivery date. This covers manufacturing defects and functional issues.

It does not cover:

  • Accidental damage
  • Improper use
  • Normal wear and tear

What to expect:

  • Defective products will be replaced, not refunded
  • To initiate a claim, we'll need proof of the defect (a photo, video, or the returned item for inspection)
  • If your product description doesn't include specific warranty details, contact us and we'll clarify
  • If a replacement is issued, the warranty does not restart — it remains valid until the expiration date of your original purchase
  • Items won't be replaced more than 3 times.

Please note that if your items do not comply with our return conditions, we cannot approve your return for an exchange or a refund. You may choose to have your item returned to you at your own expense, or it will be donated to a non-profit organization.

Still have questions?

Contact us! We are happy to help.